As of: December 6, 2024

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Introduction

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We (“we”, “us”, “our”) take the protection of the data of the users (“user” or “you”) of our website and/or our mobile app (the “website” or “mobile app”) very seriously and are committed to protecting the information that users provide to us in connection with the use of our website and/or our mobile app (collectively: “digital assets”). Furthermore, we are committed to protecting and utilizing your information in accordance with applicable law.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through the use of our digital assets (the “Services”) when you access the Services through your devices.

Please read this Privacy Policy carefully and make sure you fully understand our information practices before using our Services. If you have read this policy, fully understand it, and do not agree with our practices, you must stop using our digital assets and Services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services constitutes your consent to this Privacy Policy and any changes to it.

This Privacy Policy will help you understand:

• How we collect information

• What information we collect

• Why we collect this information

• With whom we share the information

• Where the information is stored

• How long the information is kept

• How we protect the information

• How we treat minors

• Privacy Policy Updates or Changes
   

What information do we collect?

Category: Always

The following is an overview of the information we may collect:
 

• Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our services (“non-personal information”). Non-personal information does not allow any conclusions to be drawn about who collected it. The non-personal information we collect consists primarily of technical and aggregated usage information.

• Individually identifiable information, i.e. all information that can be used to identify you or could be used to identify you with reasonable effort (“personal data”). The personal data that we collect through our services may include information that is requested from time to time, such as names, email addresses, postal addresses, telephone numbers, IP addresses and more. If we combine personal data with non-personal data, we will treat it as personal data for as long as it remains in combination.

 

How do we collect data?

Category: Always

The main methods we use to collect data are listed below:
 

• We collect data when you use our services. So, when you visit our digital properties and use services, we may collect, record and store usage, sessions and related information.

• We collect data that you provide directly to us, such as when you contact us directly through a communication channel (e.g., an email with a comment or feedback).

• We may collect information from third-party sources as described below.

• We collect information that you provide to us when you sign up for our services through a third party service such as Facebook or Google.

 

Why do we collect this information?

Category: Always

We may use your information for the following purposes:
 

• provide and operate our services;

• develop, customize, and improve our services;

• respond to your feedback, requests, and inquiries and provide support services;

• analyze demand and usage patterns;

• other internal, statistical, and research purposes;

• improve our data security and fraud prevention capabilities;

• investigate violations and enforce our terms and policies, as well as to comply with any applicable law, regulation or governmental request;

• provide you with updates, news, promotional materials and other information related to our services. For promotional emails, you can choose whether you want to continue receiving them. If not, simply click on the unsubscribe link in those emails.
   

Who do we share this information with?

Category: Always

We may share your information with our service providers for the purpose of operating our services (e.g. storing data on third-party hosting services, providing technical support, etc.).

 

We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activities or other misconduct; (ii) to establish or exercise our legal rights; (iii) to protect our rights, property or personal safety, or the safety of our users or the public; (iv) in the event of a change of control of us or any of our affiliates (by way of a merger, acquisition, or purchase of (substantially) all of the assets, etc.); (v) to collect, maintain, and/or manage your information through authorized third-party service providers (e.g., cloud service providers) as reasonably necessary for business purposes; (vi) to work with third-party service providers to improve your user experience. For the avoidance of doubt, we may transfer or disclose non-personal information to third parties or otherwise use it at our discretion.

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Category: User has a blog or forum

Please note that our services enable social interactions (e.g. publicly posting content, information and comments and chatting with other users). Please be aware that any content or information that you post or share in these areas may be read, collected, and used by others who visit them. We encourage you not to post or share information you do not want made public. If you upload content to our digital assets or otherwise make it available by means of your use of a Service, you do so at your own risk. We cannot control the actions of other users or members of the public who may have access to your data or content. You understand and agree that even after deletion, copies of your data may remain viewable on cached and archived pages or after others have made a copy/storage of your content.

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Cookies and Similar Technologies

When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, other technologies and analytics services (“Tracking Technologies”). These tracking technologies may enable third parties to collect your information automatically to improve the navigation experience on our digital assets, optimize their performance and ensure a customized user experience, as well as for security and fraud prevention purposes.
To find out more, please read our Cookie Policy.

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Category: The user is NOT connected to an advertising service

We will not share your email address or other personal data with advertisers or advertising networks without your consent.

 

Category: User is connected to an advertising service, campaign manager or Facebook Ads

We may provide advertising through our Services and our digital properties (including websites and applications that use our Services), which may also be tailored to you, such as ads based on your recent browsing behavior across websites, devices, or browsers.
 

We may use cookies and/or JavaScript and/or web beacons (including clear GIFs) and/or HTML5 local storage and/or other technologies to serve these ads to you. We also may use third parties to serve targeted ads, such as network advertisers (i.e., third parties that serve ads based on your site visits). Third-party ad networks, advertisers, sponsors and/or website traffic measurement services may also use cookies and/or JavaScript and/or web beacons (including clear GIFs) and/or Flash cookies and/or other technologies to measure the effectiveness of their ads and to customize advertising content for you. These third-party cookies and other technologies are subject to the specific privacy policy of the respective third-party provider and not to this one.

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Where do we store the data?

Category: Always

Non-personal data
 

Please note that our companies, as well as our trusted partners and service providers, are located around the world. We store and process all non-personal information we collect for the purposes described in this Privacy Policy in various jurisdictions.

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Category: User collects personal data

Personal data

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Personal Data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and as necessary for the proper provision of our Services and/or as required by law (as further explained below) in other jurisdictions.

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How long is the data kept?

Category: Always

Please note that we keep the collected data for as long as necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes and to enforce our agreements.

We may correct, supplement or delete inaccurate or incomplete data at any time at our discretion.
 

How do we protect the data?

Category: Always

The hosting service for our digital assets provides us with the online platform that allows us to offer our services to you. Your data may be stored through our hosting provider's data storage, databases, and general applications. They store your data on secure servers behind a firewall and provide secure HTTPS access to most areas of their services.

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Category: User accepts Payments/eCom

All of our and our hosting provider's payment options for our digital assets comply with the PCI Data Security Standard (DSS) regulations of the PCI Security Standards Council. This is a collaboration between brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic and procedural measures) by our shop and service providers.

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Category: Always

Regardless of the measures taken and efforts made by us and our hosting provider, we cannot and do not guarantee absolute protection and security of the data that you upload, publish or otherwise share with us or others.

For this reason, we ask that you set strong passwords and not to provide us or others with any confidential information that you believe could significantly and/or permanently harm you if disclosed. Since email and instant messaging are not considered secure forms of communication, we also ask that you not share any confidential information through either of these communication channels.

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How do we treat minors?

Category: User does NOT collect data from minors

The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect data from children. If you are under the age of majority, you should not download or use the services or provide us with any information.

 

We reserve the right to request proof of age at any time so that we can verify whether minors are using our services. In the event that we become aware that a minor is using our services, we may prohibit such users from accessing our services and block them, and we may delete all data stored by us about that user. If you have reason to believe that a minor has provided us with information, please contact us as explained below.

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Category: Users collect data from minors

Children may use our Services, but if they want access to certain features, they may need to provide certain information. Collection of some information (including information collected through cookies, web beacons, and other similar technologies) may be automatic. If we knowingly collect, use, or disclose information from a child, we will provide notice and obtain parental consent in accordance with applicable law. We will not condition a child's participation in any online activity on the child providing more contact information than is reasonably necessary to participate in that activity. We will only use the information we collect in connection with the Services that the child has requested.
 

We may also use a parent's contact information to communicate regarding their child's activities on the Services. Parents may review information we have collected about their child, prohibit us from further collecting information from their child, and request that we delete any information we have collected from our records.
 

Please contact us to access, update or delete your child's information. To protect your child's privacy, we may ask you to verify your identity. We may deny you access to the information if we believe your identity is in question. Please note that certain information cannot be deleted due to other legal obligations.

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Category: Always

We will only use your personal data for the purposes set out in this Privacy Policy and in circumstances where we are satisfied that:

 

• the use of your personal data is necessary to perform or enter into a contract (for example, to provide you with the Services themselves or customer care and technical support);

• the use of your personal data is necessary to comply with relevant legal or regulatory obligations, or

• the use of your personal data is necessary to support our legitimate business interests (provided that it is always done in a way that is proportionate and respects your privacy rights).

 

As an EU resident, you may:
 

• Request confirmation as to whether or not personal data concerning you is being processed, and request access to your stored personal data and certain additional information;

• Request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format;

• Request the correction of your personal data stored by us;

• Request the deletion of your personal data;

• object to our processing of your personal data;

• request restriction of processing of your personal data; or

• lodge a complaint with a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal information we collect and how we use it, please contact us as indicated below.

In the course of providing the Services, we may transfer data across borders to affiliated companies or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside of the EEA.
 

If you are located in the EEA, your personal data will only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of personal data protection exists. We will take appropriate steps to ensure that we have adequate contractual arrangements with our third parties to ensure that appropriate safeguards are implemented to minimize the risk of unlawful use, alteration, deletion, loss or theft of your personal information and that these third parties act in accordance with applicable law at all times.

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Rights under California Consumer Privacy Law

 

If you are a California resident using the Services, you may be entitled to request access to and deletion of your information under the California Consumer Privacy Act (“CCPA”).
 

To exercise your right to access and delete your information, please see below for information on how to contact us.

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Category: The website does not sell its users' data

We do not sell personal data of users for the purposes of the CCPA.

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Category: Websites with a blog or forum

Users of the Services who are California residents and under the age of 18 may request and obtain removal of their posted content by emailing us at the address provided below in the “Contact Us” section. These requests must all be labeled “California Removal Request.” All requests must include a description of the content that you want removed and information reasonably sufficient to permit us to locate the material. We will not accept notices that are not labeled or properly submitted, and we may not be able to respond if you do not provide sufficient information. Please note that your request does not ensure complete or comprehensive deletion of the material. For example, material you have posted may be republished or reposted by other users or third parties.

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Updates or changes to the privacy policy

Category: Always

We may revise this privacy policy from time to time in our sole discretion, but the version published on the website is always up to date (see “Last updated” date). Please check this privacy policy periodically for changes. If there are any material changes we will post a notice on our website. If you continue to use the Services after we post any changes on our website, you will be deemed to have accepted and agreed to the changes to the Privacy Policy and to be bound by the terms of such changes.

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Contact

Category: Always

If you have general questions about the Services or the information we collect about you and how we use it, please contact us at:
 

InTraCoM GmbH

Lengsdorfer Haupststraße 73

53127 Bonn
Germany
Tel.: 0049 228-50 43 49 0
E-Mail: info[-at-]intracomgroup.de

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DISCLAIMER

The information contained herein is not intended to replace legal advice, and you should not rely on it as such. Specific requirements regarding legal terms and guidelines may differ from state to state and/or jurisdiction to jurisdiction. As set forth in our Terms of Service, you are responsible for ensuring that your Services are permissible under the laws applicable to you and that you comply with them.

To ensure that you are fully compliant with your legal obligations, we strongly encourage you to seek professional advice to better understand what requirements apply to you specifically.